Support & Maintenance

Experience seamless operations with our Support & Maintenance services, ensuring 24/7 peak performance of your digital platforms while you focus on your core business operations.

Maintenance Services Contracts

Maintenance & Support Services Model

Standard Maintenance Contracts

These contracts offer basic support services, such as regular updates, bug
fixes, and troubleshooting assistance during business hours.

Extended Maintenance Contracts

Going beyond standard services, these contracts may provide 24/7 support,
faster response times, and more extensive coverage for critical issues.

Remote Support Contracts

Suitable for businesses with geographically dispersed locations, these contracts offer
remote assistance for troubleshooting and issue resolution.

On-Site Support Contracts

Tailored for businesses requiring physical presence, these contracts provide on-site
technical assistance and maintenance services as needed.

Managed Services Contracts

This comprehensive type of contract includes proactive monitoring, ongoing management, and support services for all aspects of the IT infrastructure.

Ad-Hoc Support Contracts

Ideal for smaller businesses or one-time needs, these contracts offer support on a pay-as-you-go basis without a long-term commitment.

Service Level Agreements (SLAs)

SLAs define the level of service, response times, and performance metrics agreed upon between the service provider and the client.

Comprehensive Support Contracts

These all-inclusive contracts cover a wide range of services, from routine maintenance to strategic IT planning and consulting.

• Backend (DB with API)

• Backend Admin panel

• Mobile apps

• Frontend webapp

Choose from the services

Regular Updates and Patches:

Backup and Disaster Recovery:

Security Monitoring and Auditing:

Performance Optimization:

Content Management:

User Support and Helpdesk:

Compatibility Testing:

Server Management and Hosting:

Database Maintenance:

Compliance and Legal Updates:

Feature Enhancements and Upgrades:

Monitoring and Reporting:

Frequently Asked Questions

Regarding the Support&Maintenance collaboration services

Software maintenance involves regular updates, bug fixes, security enhancements, and performance optimizations to ensure your software remains reliable, secure, and up-to-date. It is crucial for your business as it helps prevent downtime, improves user experience, and safeguards against potential security threats.

We offer maintenance services for a wide range of software, including web applications, mobile apps, desktop software, enterprise systems, and custom-built solutions.

The frequency of software maintenance depends on the complexity of your software and your specific business needs. Typically, we recommend regular maintenance at least quarterly or as required by any critical updates or security patches.

Yes, even if your software appears to be running smoothly, regular maintenance is essential to address underlying issues, ensure optimal performance, and keep it compatible with the latest technology.

Security is a top priority for us. During maintenance, we perform thorough security audits, apply the latest security patches, and implement measures to protect your software from potential vulnerabilities and cyber threats.

To request software maintenance, simply contact our support team or use our online portal. Provide details about the software, the type of maintenance required, and any specific issues you are facing.

Keep Your Apps Up and Free of Failure

(finger print scanning, camera features changes, face detection etc.)

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Wild Atlantic Health

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Natalie Rud
Senior Business Development Manager
Tata Aslanian
Business Development manager
Vlad Terekhov
Ivan Mashey